Shipping policy

Order Process

Upon order, the item will be delivered within the time frame mentioned in the product description. In case of any issues or clarification required, our team will contact you. 

Delivery Process & Charges:

Free delivery service is available to Dubai, Sharjah and Abu Dhabi for purchases above AED 2000 as per scheduled availability. For other Emirates, delivery charges apply.
Deliveries are made only once full payment is received. Payments will not be accepted by the delivery crew.
The delivery handover is made to the person receiving the products at the assigned address. This acceptance of the order is considered authorized on your behalf, as they will also be asked to sign the delivery receipt. They are responsible to (a) inspect the product before signing the delivery receipt and (b) to accordingly alert the MD11 Home delivery crew in case of any inconsistencies. MD11 Home delivery crew is responsible for placing only your purchased products in your location, but not for removing or moving any of your personal objects.

MD11 Home delivery crew is responsible for assembling your purchased products (excluding the installation of chandeliers, wall decor/art, mirrors, or other objects that require permanent surface fixtures). Such assistance can only take place during the delivery and not on any other desired date. To ensure your purchased products arrive into the desired room/space in your home or office, please take clearance measurements of elevators, doors and stairways prior to making your purchase and sign off the 'service assurance' check list. In an event where building elevators (for apartments) or staircases (for villas), do not accommodate the product, customers are responsible to organize manual transportation at their own risk. In such instances,

MD11 Home delivery crew will deliver the products only to the ground floor:
Requests for redelivery are charged at a minimum of AED 500 per truck load this must be settled prior to delivery.
Purchased products awaiting delivery scheduling' or 'self collection' must be handed over within 30 days from the invoice date. Thereafter, monthly storage charges (at 5% of invoice value) will apply Products that are unaccounted for after the 30 days holding period, will be automatically charged for storage. MD11 Home does not bear responsibility for any loss or damage of products that have been in its possession for over 6 months. No exchanges or refunds will apply in these cases.

EXPORT

Exports are done on 'Port to Port basis. All other charges at the port of destination are to be borne by the customer. Please request showroom staff assistance for information on documentation requirements regarding export procedures.

Other delivery charges will be as per below.

 

Delivery Time:

Delivery time will be as mentioned in the product order description.

 

Customer Protection Policy under compliance with UAE Law of 2006